• Session 1

    Is a broad introduction to the role of the First Line Manager; there are subtle differences in roles depending on where you work, but we will focus on the broad context of management; the skills and qualities you will need, the relationship between your team and you and hopefully discover the pathway to success in your career. We will also cover the learning plan in this session, where we will review your own development needs and identify areas that you want to focus on improving. 

  • Session 2

    Is Performance Management – in our view one of the biggest challenges that face any manager. We will focus on how to identify and deal with poor performance, how to develop potential, how to involve your team in improving performance, and how to deal with those who may not be capable of performing at the level you need.  

  • Session 3

    Is focussed on Absence Management. Sickness absence and the consequences of it create huge operational challenges in all organisations and supporting and understanding the health of our workforce is key to both our team's wellbeing and our operational effectiveness. In this session, we will cover how and when to intervene, what the role of a manager in employee wellbeing is, how to support people with disabilities, and what management action we can and should take when absence becomes an issue.  

  • Session 4

    Covers two broad topics – Discipline and Grievance. In these sessions we will cover both processes; dealing with both correctly is hugely important and when not done so, leave the company open to risk. We cover the principles of investigation, creating a report, disciplinary and grievance hearings as well as the legal context surrounding both.  

  • Session 5

    Focusses on some of the softer management skills – Communication and Difficult conversations. Poor communication is always one of the biggest concerns of employees in surveys, and finding a communication style that works for you, and works for your team is